Privacy & Data Protection
This Privacy Policy explains how Flush collects, uses and protects the personal information you provide when you register, play or place bets on our site. We take your privacy seriously and describe below the types of information we collect, how we use it, who we share it with and the choices you have about your data.
Types of data we collect
Personal data
When you create an account or complete verification, we collect personal information such as your name, email address, date of birth, government ID and contact details. We may also collect payment and wallet details needed to process deposits and withdrawals.
Technical data
We automatically collect technical information about your device and connection, including IP address, device identifiers, browser type, operating system, crash reports and approximate location. This helps us maintain site security and optimise performance on desktop and mobile.
Transactional data
We keep records of account activity, wagers, game play, deposits, withdrawals and bonus activity. Transactional logs and wallet addresses are maintained to support payments, security checks and dispute investigation.
How we use your information
We use personal and technical data to operate your account, process transactions, verify identity for compliance and security, detect and prevent fraud, and provide customer support. Transactional data is used for payment reconciliation and to maintain an accurate account history. We may also use aggregated, non-identifying information for analytics and improving our services.
Data protection practices
We apply administrative, technical and physical safeguards to protect your information. These measures include access controls, encryption in transit and at rest where appropriate, secure hosting and regular security reviews. Access to personal data is restricted to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to make the site work, remember your preferences, measure site performance and show relevant content. Some cookies are essential for account security and payments. You can manage cookie preferences through your browser or account settings, though restricting cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information where permitted by law. You may also object to certain processing or ask us to restrict processing in specific circumstances. To exercise these rights, contact us using the details below.
Access, correction and deletion
If you want to review, update or delete your personal information, please contact [email protected]. We will respond to verifiable requests and take reasonable steps to comply, subject to our need to retain information for legal, security or accounting purposes.
Information sharing and third parties
We share personal data with third parties who perform services on our behalf, such as payment processors, identity verification providers, analytics vendors, fraud prevention services, game suppliers and hosting providers. We require these partners to protect your information and only use it for agreed purposes. We may also disclose data if required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes, we will post an updated version on the site with the date of revision. Continued use of the site after changes indicates your acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact [email protected].