Data Privacy Policy
This Privacy Policy explains how Flush collects, uses and protects the personal information of players in Canada. We value your privacy and set out below the types of data we collect, how we use it, who we share it with, and the choices you have about your information. If you have questions or privacy requests, contact [email protected].
Types of data we collect
Personal data
When you register and use our services we collect personal information such as your name, email address, date of birth, contact details, government ID (when verification is required), and billing or payment information. We also collect account credentials and settings you provide.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system, and location data where permitted. This helps keep your account secure and improves site performance on desktop and mobile.
Transactional and activity data
We record transactional details such as deposits, withdrawals, wagers and payouts, plus game and betting activity, session times, and any correspondence with our support team. Transaction records are used for account management, fraud prevention, and compliance checks.
How we use your information
We use collected data to create and administer your account, process payments, verify identity for KYC and anti-fraud purposes, provide customer support, and deliver the services you request. We also use information for security monitoring, to prevent abuse, and to meet legal and regulatory obligations.
Data protection practices
We protect personal information using industry-standard technical and organizational measures such as encryption in transit and at rest, access controls, and routine security reviews. Only authorized staff and service providers have access to personal data on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, analyse site usage, and support marketing and advertising where applicable. Some cookies are essential for account security and transaction processing, while others are for analytics or personalised content. You can manage most cookie settings in your browser, though disabling essential cookies may affect site functionality.
Information sharing and third parties
We share personal information with trusted third parties who provide services on our behalf, such as payment processors, identity verification providers, fraud prevention services, game and platform suppliers, and analytics vendors. We may also disclose information to comply with legal requests or to protect our rights and the safety of others.
User rights
Canadian users have privacy rights including access to their personal information, correction of inaccurate data, and the right to request deletion, subject to legal and regulatory retention requirements. You may also withdraw consent where processing is based on consent.
Access, correction and deletion
To access, correct or request deletion of your data, sign in to your account to update settings or contact us at [email protected]. We will respond to verifiable requests and may require identity verification for security. Certain data may be retained where required by law or to complete outstanding transactions.
Privacy policy updates
We may update this Privacy Policy from time to time. Significant changes will be posted on the site and take effect when published. We encourage you to review this page periodically to stay informed about how we handle your information.