Responsible Gambling Policy

At Flush we take safer gambling seriously. We want players to enjoy casino and sports activity in a controlled, responsible way, and we provide practical tools and clear guidance to help you stay in control. If you ever feel play is becoming a problem, we encourage you to use the controls below and to reach out for support.

Player protection principles

We prioritise player safety, privacy and informed choice. We do not encourage chasing losses and we expect players to follow local legal age rules. Our approach is to offer simple, easy-to-use tools that let you manage how you play and to provide information about signs of risky behaviour and where to get help.

Activity-control tools

You can access safer-gambling tools from your account settings or by contacting support. Available controls include deposit limits, loss limits, session reminders, time-outs and self-exclusion. These options are designed to be adjustable so you can pick the level of control that suits your situation.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are applied immediately after confirmation and can be reduced at any time. Increasing a limit may require a waiting period for security and responsible-gambling reasons.

Loss limits and session reminders

Loss limits let you cap net losses over a chosen period. Session reminders prompt you after a set play time so you can take a break. Use these together to manage both spend and time on the site.

Time-outs and self-exclusion

Time-outs provide short breaks from play, typically from 24 hours up to several weeks. Self-exclusion is available for longer or indefinite periods. During self-exclusion your account will be blocked from play and deposits, and access can only be restored after the exclusion period ends and any required steps are completed.

Recognising problematic behaviour

Common signs to watch for include spending more than you planned, hiding gambling activity, borrowing to play, or feeling anxious when not able to gamble. Persistent chasing of losses or neglecting work and relationships are also serious indicators.

Tips for keeping control

Set sensible limits before you start, treat gambling as entertainment not income, use session reminders, avoid alcohol while playing, and never gamble with money set aside for essentials. Consider using deposit and loss limits together for stronger protection.

Professional help and support organisations

If you need additional support, contact your provincial gambling helpline or services such as ConnexOntario or the Centre for Addiction and Mental Health (CAMH). Local helplines and healthcare providers can offer confidential counselling, assessment and referral. If you need immediate assistance to restrict access to your account, contact our support team through your account or the help centre.