Responsible Gambling

At Flush we take responsible gambling seriously. We want every player to enjoy controlled play and to feel confident that their safety comes first. This page explains the tools and resources we offer so you can manage your activity, set sensible limits, and find help if gambling stops being fun.

Our player protection principles

We believe gambling should be entertainment within clear personal limits. We promote transparency, respect for local laws, and practical controls that let you decide how much time and money you spend. We do not encourage chasing losses or risky betting behaviour and will take action if we detect patterns that could harm a player.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits from your account settings or by contacting support. Limits are applied immediately and help prevent unexpected spending. If you need a lower limit, we can apply that on request.

Loss limits

Loss limits restrict the total amount you can lose over a chosen period. These limits are useful if you want to manage downside risk without affecting play frequency. Talk to our support team if you want to set or adjust a loss limit.

Time limits and session reminders

Use session reminders to track the length of your play and choose automatic time-outs when a session reaches your preferred duration. Short breaks can help keep play balanced and reduce impulsive decisions.

Self-exclusion and account breaks

If you need a longer break, you can request self-exclusion for a set period or permanent account closure. During self-exclusion your account will be blocked from access and deposits. We will also refuse promotional contact during the exclusion period. Contact support to start the process or to discuss options.

Recognising signs of problematic behaviour

Watch for signs such as betting more than you can afford, chasing losses, neglecting work or family, borrowing money to gamble, or feeling anxious about gambling. If you notice these changes in yourself or someone close to you, consider using limits or seeking professional support.

Tips for staying in control

Set a strict budget and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep a record of time and money spent. Talk openly with someone you trust if your gambling habits change.

Professional help and support organisations

If you need extra help, reach out to your provincial gambling helpline or community health services. Canadian resources include ConnexOntario and provincial problem-gambling lines. You can also contact Gamblers Anonymous or a local counselling service. For help from us, contact [email protected] and our team will assist with limits, self-exclusion or referrals to professional services.